This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients.

The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills, de-escalation and crisis communication, prevention and post trauma support skills, analysis and recording skills, organisational change strategies, legal, ethical and moral issues in violence management and dealing with clients with special needs.

Participants will have the opportunity to:

* Recognise predictors and triggers of client violence and aggression
* Learn how to implement appropriate violence prevention and defusion measures
* Gain skills to develop and implement strategies for making your workplace safer

Who should attend?

Open

Please note that we have now moved to a payment on enrolment process. CCWT can no longer invoice to pay later, which means you can no longer enrol in a course without paying for it at the time of enrolment.

If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions at this link.