Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes.

This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and productive.

This course provides the opportunity to:

• Analyse your own influences and how these have impacted on your previous uncomfortable conversations
• Identify your own communication style and how you communicate when stressed
• Examine how to have successful difficult conversations
• Practice communication strategies that maximise the likelihood of positive outcomes.
• Identify strategies for responding to difficult behaviours
• Plan and practice having a difficult conversation.

Who should attend?

Open