Managing Conflict and Difficult Conversations

Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be healthy, constructive and positive. For example, they can allow us to communicate our thoughts, feelings and needs in a healthy way, strengthen relationships, and be a springboard for personal and/or professional growth. However, knowing the appropriate approach is a must.

This interactive 1-day workshop aims to help you to discover the best approach by building self-awareness, extending knowledge and practicing skills.

This workshop will provide participants with the opportunity to:

• Trace their individual reactions to conflict
• Explore and apply Cognitive Reframing skills
• Examine their style under stress
• Explore levels of conflict
• Examine and critique a variety of response options for managing conflict
• Identify and explore key communication skills
• Examine and apply the key steps to having successful difficult conversations
• Examine how to respond to inflammation
• Develop assertiveness skills

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Changes to enrolment processes for 2024 Calendar Courses

Please note CCWT have now moved to a payment on enrolment process. CCWT can no longer invoice to pay later, which means you can no longer enrol in a course without paying for it at the time of enrolment
If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions https://www.acwa.asn.au/ccwt/terms-and-conditions/